Subscription Terms

Version 2 · Last updated 3 July 2026.

1. The subscription

A Glentio subscription (Pro or Business) is a service you buy from Glentio. For subscriptions, Glentio is the merchant of record — this is separate from ticket sales, where the organiser is the seller. The subscription gives your organiser account a lower platform fee and additional features while it is active.

2. Plans, fees and VAT

Plan prices are shown on our pricing page and at checkout. Prices are stated exclusive of VAT; applicable VAT is added and shown at checkout and on your invoice. The platform fee that applies to your paid ticket sales depends on your active plan; the subscription fee is separate from, and in addition to, that platform fee.

3. Billing and renewal

Subscriptions are billed in advance on the interval you choose (monthly or annually) and renew automatically at the then-current price until cancelled. Payment is taken through Stripe using your saved payment method. We issue a VAT invoice for each payment.

4. Right of withdrawal (consumers)

If you subscribe as a consumer, you have a 14-day right of withdrawal under EU consumer law. Because a subscription gives you immediate access to the service, by starting it you ask us to begin performance immediately and acknowledge that you lose the right of withdrawal once the service is fully performed, and that if you withdraw during the 14 days you will pay for the part of the service already provided up to that point. This withdrawal right does not apply where you subscribe as a business.

5. Cancellation

You can cancel at any time from your billing settings. Cancellation stops future renewals; your plan and its benefits remain active until the end of the current billing period, after which your account reverts to the free plan.

6. Refunds

Apart from the withdrawal right above, subscription fees are generally non-refundable for partial periods, except where required by law. This is separate from ticket refunds, which are governed by the Refund Policy and the organiser’s terms.

7. Failed payments and grace period

If a renewal payment fails, we may retry and open a short grace period during which your plan continues. If payment is not resolved, the subscription lapses and your account reverts to the free plan.

8. Price changes

We may revise subscription prices from time to time, including as part of an annual review, and prices may go up as well as down. We will give reasonable advance notice of any change; changes take effect at your next renewal, and you may cancel before then if you do not accept them.

9. Contact

Billing questions: support@glentio.com.