Organiser Terms

Version 1 · Last updated 27 June 2026.

1. You are the seller and merchant of record

When you list a paid event on Glentio, you are the seller and merchant of record for the tickets you sell. The contract for the event is between you and the attendee. Glentio provides the platform and acts as a disclosed intermediary; it is not the organiser of your events and is not a party to that contract.

2. Your responsibilities

You are responsible for delivering the event as described, for the accuracy of your listing, for setting and honouring your refund terms, and for collecting and remitting any taxes due on your sales. You must comply with applicable laws and with our Terms of Service and Community Guidelines.

3. Glentio’s role and service fee

Glentio provides listing, checkout, ticketing and payout tooling and collects a platform service fee on paid tickets, disclosed before purchase. The fee depends on your plan and is shown transparently to buyers at checkout. Glentio does not set your ticket prices or refund terms.

4. Payments and payouts

Card payments are processed through Stripe. You must complete Stripe Connect onboarding to receive payouts. Funds from your sales settle to your connected account; Glentio may apply a payout schedule or reserve, and may delay or withhold payouts to manage risk, fraud, disputes or refunds.

5. Refunds and chargebacks

Refunds are funded from your sales balance or future payouts. Where an event is cancelled or materially changed, buyers are entitled to a refund of the ticket price and Glentio may refund affected orders and reverse the corresponding payout. You are responsible for chargebacks arising from your events.

6. Suspension

Glentio may suspend selling, hold payouts, or remove listings that breach these terms, applicable law, or the rights of attendees, consistent with our Terms of Service.

7. Contact

Organiser questions: support@glentio.com.